Service Consultant - Luxury / Highline Dealer
Company: Audi West Covina
Location: West Covina
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Service Consultant -
Luxury/Highline Car Dealership Job Overview We are seeking a
dynamic and professional Service Consultant to join our growing
team. As a Service Consultant, you will be the face of our service
department, providing top-tier customer service, building lasting
client relationships, and ensuring seamless communication between
customers and our expert technicians. If you have a passion for
luxury automobiles and a commitment to excellence, we want to hear
from you! Responsibilities Greet and engage with customers,
providing a personalized and professional service experience.
Listen carefully to customer concerns, assess vehicle service
needs, and recommend appropriate maintenance or repair solutions.
Prepare detailed service estimates and explain repair processes,
timelines, and costs to customers. Coordinate with technicians to
ensure timely and high-quality service delivery. Verify final
invoices align with services performed and provide maintenance
recommendations based on vehicle age, mileage, and service history.
Maintain ongoing communication with customers, providing updates on
service progress and addressing any concerns. Build and nurture
long-term client relationships to foster loyalty and repeat
business. Stay informed about the latest automotive technologies,
product offerings, and optional packages for luxury/highline
vehicles. Qualifications Experience : Minimum of 2 years in
automotive service advising, preferably in a luxury or highline
dealership setting. Skills : Strong consultative selling skills,
excellent communication, and a customer-focused mindset.
Exceptional interpersonal skills with the ability to build trust
and rapport with high-end clientele. Technical knowledge of
automotive repairs and familiarity with estimating software.
Ability to multitask, prioritize, and thrive in a fast-paced
environment. Proficiency in service database systems and basic
computer skills. Valid driver’s license and a clean driving record.
Professional appearance and demeanor, reflecting the luxury brand
image. Benefits Comprehensive health, dental, and vision insurance.
401(k) with company matching. Paid time off and holidays.
Opportunities for career advancement within our dealership network.
Ongoing paid training to stay current with automotive technology
and brand standards. Employee discounts on vehicle purchases and
services.
Keywords: Audi West Covina, Rancho Palos Verdes , Service Consultant - Luxury / Highline Dealer, Customer Service & Call Center , West Covina, California
