Intake Coordinator

Company: Jwch Institute
Location: Los Angeles
Posted on: February 16, 2026

Job Description:

Job Description Job Description Location: Downtown, Los Angeles CA Position Purpose: Under supervision of the Program Manager, the Intake Coordinator facilitates patient admissions to the program and assists in gathering, organizing and reviewing information from new clients to determine eligibility needs and next steps in the service process. Ensure that all necessary documentation is complete and accurate and facilitate smooth communication between clients and internal department. Program Population: The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client. Principal Responsibilities: In collaboration with on site HFH staff, accepts patient referrals from HFH Pathway Homes which may include encampment places, hospitals and other unhoused areas. Collects intake data and prepares admission package for new clients Obtains all appropriate consents and authorizations for patient participation in the program and for staff to communicate effectively with other service providers/agencies in order to assist patients with linkages to services and resources, benefits acquisition, coordination of services, patient advocacy, etc. Submits intake admission packet to HFH staff and arranges for a assessment within 24 hours of patient’s arrival Maintains information and tracking of all intakes, providing intake/admission reports on a weekly basis to the Program Director Assist patients with obtaining income and/or establishing benefits, including assisting with completion and submission of applications, arranging appointments and coordinating transportation as required for applications for health insurance benefits (e.g. Medi-Cal, Medicare, etc.), disability benefits (e.g. Supplemental Security Income (SSI), Supplemental Security Disability Income (SSDI), etc., and other sources of financial assistance, (e.g. Unemployment, General Relief (GR), etc. Provides advocacy on behalf of patients, as appropriate Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance trainings and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Documents pertinent patient information, following established policy and procedures Documents accurately in the DHS electronic medical record, all referrals made, appointments scheduled, and patient progress toward obtaining benefits Documents all data clearly and thoroughly– using name and title, date and time Follows all DHS requirements to gain access and utilize the electronic medical record Maintains confidentiality at all times. Discusses any patient information only with appropriate personnel when related to the care being provided, Maintains confidentiality for all documents that contain patient identifier information, Observes and respects confidentiality of information in regards to fellow employees. Responsibility and accountability for adherence to organizational /department standards/policy. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures, Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, Observes department guidelines to conduct personal business during breaks and lunch hour, Projects a positive professional image and adheres to organizational dress code. Participates in organizational programs/committees as assigned Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings, Participates in safety programs, which may include assignment to emergency response team, Performs other duties and tasks as may be required or assigned. Team Work and Interpersonal Skills Demonstrates courtesy, mutual respect and compassion in dealing with others, Initiates and presents positive solutions to problems, Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives, Demonstrates a willingness to accommodate requirements or changing priorities in the workplace. Responsibility and accountability for adherence to organizational and department standards and policy. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, Observes department guidelines to conduct personal business during breaks and lunch hour, Projects a positive professional image and adheres to organizational dress code. Requirements: High School diploma or equivalency Bachelor’s degree in related field or equivalent experience preferred. Two years’ experience in a health care setting providing intake management or similar duties Willing and able to work well with low income, homeless individuals, with disabilities and special needs Bilingual English/Spanish preferred *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time. JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Keywords: Jwch Institute, Rancho Palos Verdes , Intake Coordinator, Healthcare , Los Angeles, California